Applications




Contact Center

The SNAPsolution for Contact Centers and Call Centers provides a comprehensive feature set at a low cost for Service Providers wanting to add Call Center functionality to their multimedia offerings. Flexible routing allows calls to be delivered to the appropriate agent based on hunting and availability rules.

Also included in the Call Center application is full VoIP based call monitoring and call recording, as well as real time statistics for performance measurement. With SIP and IP at the core, agents may be geographically distributed allowing for peak hour modeling with part time staff working from remote locations, including home offices that could even be offerseas. Call center agents can use any SIP based hard phone or soft phone in conjunction with the web based SNAPsolution Agent Portal to manage all of their inbound or outbound calls.

Solution Highlights:

  • Complete end-to-end solution allows you to deploy Residential VoIP with no worries
  • Expandable with support for Unified Messaging and other next generation services
  • Easy to Own with Flexible Licensing
  • Expertise available with SNAPiq Integration, Education and Deployment
  • Engineering
  • Certified Interoperability with SNAPped In Partners
  • Integrated fully with other SNAPsolution services and applications

Key Application Features:

  • Caller ID
  • Call Waiting
  • 3 Way Calling
  • Call Forwarding
  • Custom Outbound Caller ID
  • Advanced Voicemail
  • Online Call History
  • E911
  • Call Recording
  • Click-to-Call
  • Presence IM Integration
  • Find-Me/Follow-Me, One Number Service
  • Video Telephony
  • Multi-party Audio Conferencing
  • Telemarketer Block
  • Do Not Disturb

Key System Features:

  • Integrated Firewall NAT Traversal
  • Multi-tiered Billing and Rating with support for recurring charges and taxes
  • Brandable web portals for all system and user levels
  • Flexible partitioning of domains for wholesale and retail customers
  • Customizable dial plans per domain or user group
  • Customizable IVR and system prompts
  • Comprehensive support for NOC staff with BOSS
  • API for integration with existing OSS/BSS