Applications




Unified Messaging

The SNAPsolution for Unified Messaging uses industry standard SIP to provide a server platform for voice messaging, instant messaging, video calling, fax, and voice mail retrieval through email. Built on a scalable and reliable High Availability architecture, the Unified Messaging application is designed to grow along with your business while ensuring that your customers experience minimal downtime.

By using SIP clients enabled for multimedia sessions in conjunction with the Unified Messaging application, users are able to employ voice, video, and text messaging sessions simultaneously through one central applications server. This powerful application can also be combined with Outlook-integrated SIP clients such as the CounterPath eyeBeam to provide one-click dialing from Outlook contact lists. The Unified Messaging application also provides standard T.38 fax capabilities.

The SNAPviews User Portal for the Unified Messaging application includes the ability to manage all user voice messaging, including voice mail recording, retrieval, and forwarding. The ability to configure voice mail retrieval through email is also provided through this portal. When enabled, voice mail notification is sent to the user-provided email account as a link to a voice mail message.

In addition to standard SNAPviews User Portal provided as part of the Unified Messaging application, NetSapiens will integrate with third party portals or provide custom portals at the request of the customer.

Solution Highlights:

  • Complete end-to-end solution allows you to deploy Residential VoIP with no worries
  • Expandable with support for Unified Messaging and other next generation services
  • Easy to Own with Flexible Licensing
  • Expertise available with SNAPiq Integration, Education and Deployment
  • Engineering
  • Certified Interoperability with SNAPped In Partners
  • Integrated fully with other SNAPsolution services and applications

Key Application Features:

  • Caller ID
  • Call Waiting
  • 3 Way Calling
  • Call Forwarding
  • Custom Outbound Caller ID
  • Advanced Voicemail
  • Online Call History
  • E911
  • Call Recording
  • Click-to-Call
  • Presence IM Integration
  • Find-Me/Follow-Me, One Number Service
  • Video Telephony
  • Multi-party Audio Conferencing
  • Telemarketer Block
  • Do Not Disturb

Key System Features:

  • Integrated Firewall NAT Traversal
  • Multi-tiered Billing and Rating with support for recurring charges and taxes
  • Brandable web portals for all system and user levels
  • Flexible partitioning of domains for wholesale and retail customers
  • Customizable dial plans per domain or user group
  • Customizable IVR and system prompts
  • Comprehensive support for NOC staff with BOSS
  • API for integration with existing OSS/BSS