Virtual PBX and Business VoIP for Service Providers

Applications

Virtual PBX / IP Centrex

The SNAPsolution for Virtual PBX and IP Centrex allows service providers to offer VoIP communications packages to any business customer. It is equally suited for Micro Business (less than 10 seats), SMB (less than 50 seats), Mid Market (less than 500 seats), and Enterprise customers. With flexible partitioning, any or all of these markets can be served simultaneously within the same platform, whether offering retail services directly to end customers or providing partitions as a wholesaler.

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Solution Highlights:

Complete end-to-end solution allows you to sell Virtual PBX and IP Centrex services to businesses worldwide
Expandable with support for custom applications and other next generation services
Certified Interoperability with all major SIP carriers and SNAPped In Partners
Fully integrated with other SNAPsolution services and applications
Easy to Own with Flexible Licensing
Deployment expertise available with SNAPiq, Integration, Training and professional services

USER FEATURES

Account-Authorization Codes
Alternate Numbers
Anonymous Call Rejection
Authentication by Digest
Authentication by ANI
Auto Attendants
Personal Auto Attendants
Scheduled Auto Attendant
Chained Auto Attendants
Barge In / Barge-in Exempt
Busy Lamp Field
Call Forwarding
Call Forwarding Always
Call Forwarding Busy
Call Forwarding No Answer
Call Forwarding Not Reachable
Find Me (ring multiple numbers)
Call Logs (Inbound and Outbound)
Call Monitoring
Automatic Monitoring
Supervising Mode
Silent Monitoring
Call Notify
Call Park
Call Pick Up
Call Pick Up Group
Directed Call Pickup
Directed Call Pickup with Barge-in
Call Ques
Call Recording
Call Return
Call Schedule
Call Status (Real-time in User Portal)
Call Transfer
Attended Transfer
Blind Transfer
Intercom Transfer
Transfer to Voicemail
Call Waiting
Calling Line ID Delivery Blocking
Calling Name Retrieval
Calling Party Category
CDRs
Charge Number
Client Call Control (API and User Portal)
Conferencing (Multi-Way Calling)
Convene Conference
Invite Attendees
Multiple Conference Rooms
Scheduled/Instant Conference
Web-based Setup, Account Codes
Monitor Add, Drop, Hold, Mute Participants
Conference Recording
Device Auto Provisioning
Direct Inward Dialing
Directed Call Park
Directed Call Pickup
Diversion Inhibitor
Do Not Disturb
Enhanced Privacy on Hold
Extension Dialing
External Calling Line ID Delivery
Hunt Groups
In-Call Service Activation
Instant Messaging (via SIP SIMPLE)
Intercom
Internal Calling Line ID Delivery
Last Number Redial
Malicious Call Trace
Message Waiting Indicator
Music-On-Hold
System Default Music-on-Hold
Personalized Music-on-Hold
N-way Call
Phone Status
Pre-paid Calling (PIN or ANI)
Presence
Privacy
Selective Call Acceptance
Selective Call Rejection
Sequential Ring
Shared Call Appearance
Simultaneous Ring Personal
Three-Way Call
Two-Stage Dialing
Video Telephony
Voicemail
Default Greetings
Customizable Greetings
Name Recording
Email Notification
Voicemail Forwarding
Voicemail Forwarding to Email
User Portal (View, Save Delete)
Voice Messaging Group
Voice Messaging Call Back
Web User Console
Contact List
Dial by Contact Name
Inbound Call Handling Rules
Screen Pop for CRM support
Voicemail Retrieval

GROUP FEATURES

Authorization Group Codes
Auto Attendants
Personal Auto Attendants
Scheduled Auto Attendants
Chained Auto Attendants
Barge In / Barge-in Exempt
Attendant Console
Business Trunking
Call Center / Contact Center
ACD
Detailed reports
Skill based routing
Call Intercept
Calling Group ID Deliver
Calling Plans (Incoming, Outgoing)
Configurable Extension Dialing
Configurable Feature Codes
Device Inventory
Department Support
Group Announcements
Group Custom Ringback
Hoteling
Hunt Groups
Instant Group Call
Instant Messaging (via SIP SIMPLE)
Office Manager Portal (Web portal)
Pre-paid Calling (PIN or ANI)
Printable Group Directory
Series Completion
Simultaneous Ring (group)
Video Conference (external MCU)

General

Integrated Session Border Controller
Multi-tiered with delegated administration
Brandable web portals for all system and user levels
Flexible partitioning for wholesale and retail customers
Customizable dial plans per domain or user group
Customizable IVR and system prompts
Comprehensive support for NOC staff with BOSS
API for integration with existing OSS/BSS
Codec Agnostic with Pass-Thru
Integrated Billing and Accounting
Prepaid or post paid accounts with support for recurring charges

Reliability, Performance and Scalability

Geo-Distributed fault-tolerant network redundancy
Primary, hot-standby Application Server configuration
Highly scalable, distributed architecture
Up to 10 million users and 40 million BHCA per system
1000 concurrent calls on $1500 of hardware
Supports rolling, hitless Upgrades

Routing Management

Least Cost Routing
Percentage Routing
Granular Carrier Capacity Controls
DID Grooming/Normalization
e.164 Support
Route based on User Calling Plan
Whilte list/Black List

Resource Management

Phone numbers
Domains
Devices
Users
Resellers
Territories

Security and Fraud Detection

Velocity Filter for bad calls
Auto Block on failed registrations
Auto Block SIP port scanning
Auto Block promiscuous SIP user agents

Provisioning Management

Zero touch device configuration
Remotely triggered updates
Support all major brands

Configuration Management

Configurable Audit Trails
Configurable Time Zones
Custom Web Content
External Provisioning Interface
Portal Support
Reseller Support
Web Branding

Fault Management

Web-based SIP trace on every call
Integrated BOSS system monitoring
Integrated BOSS fault detection
Supports 3rd party network management systems

CDR Management

Configurable Call Detail Records
Auto export via TFTP or SCP
Full transaction and audit logs

Regulatory

911 Emergency Calling
CALEA (Lawful Intercept)
Call Trace

The diagram below shows the relationship between the SNAPswitch platform and other network components.

The efficient nature of the system allows SNAPswitch modules to be flexibly grouped onto server resources to closely match the expected load. Small systems can be deployed on as few as three servers. Larger systems typically require two or more servers to be allocated for each module. Modules communicate with each other independently of the underlying server topology using NetSapiens’ revolutionary n-Share mesh technology.

The n-Share mesh also makes it possible for additional servers to be seamlessly deployed in geographically diverse data center facilities, increasing resiliency and reliability.