Applications




Web 2.0

NetSapiens enables Web 2.0 and beyond with a SIP-based platform that is designed to power e-Communities with a multitude of custom applications. A few possibilities would be click-to-call, scheduled automated call reminders, and hosted IVR. Additionally, the full suite of Unified Messaging may be desired for an e-Community application. Built on a scalable and reliable High Availability architecture, the e-Communities application is designed to grow along with your business while ensuring that your customers experience minimal downtime.

In addition to standard SNAPsolution Administrative Portals provided with the e-Communities application, NetSapiens will integrate with third party portals or provide custom portals at the request of the customer.

SNAPsolution User Portals Functionality for e-Communities applications:

  • Admin Portal
  • Customer Domain Portal Functionality
  • Service Provisioning
  • Dial Planning
  • Application Configuration
  • Call Routing
  • Voice Mail Administration
  • System Health Monitoring
  • System Statistics
  • Back Up and Restoration
  • Domain Configuration and Management
  • System Level Call History
  • Call Rating and Billing Configuration
  • CDR Export
  • IVR Prompt Recording
  • NOC Portal
  • Admin Portal Functionality
  • Code Upgrade Capabilities
  • System Diagnostics
  • Troubleshooting Tools
  • System Event Logging
  • Audio Monitoring and Recording
  • IVR Programming

Third Party Integration

  • 3rd Party Web Service
    • NetSapiens will integrate to your chosen Third Party Web Service
  • 3rd Party e-Commerce Portal
    • NetSapiens will integrate to your chosen Third Party e-Commerce Portal
  • 3rd Party e-Community Portal
    • NetSapiens will integrate to your chosen Third Party e-Community Portal

Solution Highlights:

  • Complete end-to-end solution allows you to deploy Residential VoIP with no worries
  • Expandable with support for Unified Messaging and other next generation services
  • Easy to Own with Flexible Licensing
  • Expertise available with SNAPiq Integration, Education and Deployment
  • Engineering
  • Certified Interoperability with SNAPped In Partners
  • Integrated fully with other SNAPsolution services and applications

Key Application Features:

  • Caller ID
  • Call Waiting
  • 3 Way Calling
  • Call Forwarding
  • Custom Outbound Caller ID
  • Advanced Voicemail
  • Online Call History
  • E911
  • Call Recording
  • Click-to-Call
  • Presence IM Integration
  • Find-Me/Follow-Me, One Number Service
  • Video Telephony
  • Multi-party Audio Conferencing
  • Telemarketer Block
  • Do Not Disturb

Key System Features:

  • Integrated Firewall NAT Traversal
  • Multi-tiered Billing and Rating with support for recurring charges and taxes
  • Brandable web portals for all system and user levels
  • Flexible partitioning of domains for wholesale and retail customers
  • Customizable dial plans per domain or user group
  • Customizable IVR and system prompts
  • Comprehensive support for NOC staff with BOSS
  • API for integration with existing OSS/BSS