The SNAPsolution SIP based Call Center Application provides a comprehensive feature set at a low cost for Service Providers wanting to add Call Center functionality to their multimedia offerings. Flexible routing allows calls to be delivered to the appropriate agent based on hunting and availability rules. Also included in the Call Center application is full VoIP based call monitoring and call recording, as well as real time statistics for performance measurement. With SIP and IP at the core, agents may be geographically distributed allowing for peak hour modeling with part time staff working from remote locations, including home offices that could even be overseas. Call center agents can use any SIP based hard phone or soft phone in conjunction with the web based SNAPsolution Agent Portal to manage all of their inbound or outbound calls.

• Serve multiple Call Center customers with the same platform
• Agents can be Geographically Distributed
• Fully Customizable IVR functionality
• Leverage Call Center technology within Hosted PBX applications

• Flexible inbound routing based on hunting rules and availability
• Easy billing in multi-tiered environment
• Complete set web portals for each user type
• Scalable and Highly Available architecture for minimal downtime maximum growth

There are multiple web portals available to the users and administrators of the Call Center application. With the SNAPviews web portals, configuration and management are simple and straightforward. Each user level within the application, from end-user to NOC Engineer, has a distinct web portal to address the diverse features of the application.

The following is a list of the functionality provided by each of the SNAPviews web portals for the Prepaid Calling Application: