Contact Center Solutions
This gives real time statistics like calls waiting, average wait time, average handling time, abandon rate, calls answered, and call volume. The background colors of the stats grid act as visual alerts and change from green to yellow to red based on numeric thresholds chosen by the supervisor. Supervisors are also able to run reports and gather information about an entire call center or take a deep dive into the more granular metrics. These reports act as tools that promote productivity and increase revenue for any contact center.