SNAPsolution by NetSapiens

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	Hosted PBX/IP Centrex

	Prepaid Calling

	Call Center

	Unified Messaging

	Conferencing

	e-Community

	Custom Applications
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E-COMMUNITY

NetSapiens e-Communities application provides a SIP-based platform which is designed to power e-Communities with a multitude of custom applications. A few possibilities would be click-to-call, scheduled automated call reminders, and hosted IVR. Additionally, the full suite of Unified Messaging may be desired for an e-Community application. Built on a scalable and reliable High Availability architecture, the e-Communities application is designed to grow along with your business while ensuring that your customers experience minimal downtime.

In addition to standard SNAPsolution Administrative Portals provided with the e-Communities
application, NetSapiens will integrate with third party portals or provide custom portals at the request of the customer.

The following is a complete list of the functionality of the SNAPsolution User Portals for the e-Communities application:

• Admin Portal
– Customer Domain Portal Functionality
– Service Provisioning
– Dial Planning
– Application Configuration
– Call Routing
– Voice Mail Administration
– System Health Monitoring
– System Statistics
– Back Up and Restoration
– Domain Configuration and Management
– System Level Call History
– Call Rating and Billing Configuration
– CDR Export
– IVR Prompt Recording

• NOC Portal
– Admin Portal Functionality
– Code Upgrade Capabilities
– System Diagnostics
– Troubleshooting Tools
– System Event Logging
– Audio Monitoring and Recording
– IVR Programming
• 3rd Party Web Service
– NetSapiens will integrate to your chosen Third Party
Web Service

• 3rd Party e-Commerce Portal
– NetSapiens will integrate to your chosen Third Party
e-Commerce Portal

• 3rd Party e-Community Portal
– NetSapiens will integrate to your chosen Third Party
e-Community Portal