LOS ANGELES, CA, September 11, 2007 – NetSapiens®, Inc., announces today at Internet Telephony Expo and Conference, Los Angeles, that Open Integrity, Inc. has chosen NetSapiens’ SNAPsolution for their further expansion of Call Centers throughout the US and Asia. Open Integrity is able to serve multiple clients on a single platform with custom call treatment configurations such as IVR, call queuing and distribution, and quality control features such as call monitoring, recording, and agent statistics.  Open Integrity’s staff of call center agents can be geographically distributed and can access all the necessary call handling features through a Web-Based Agent Portal.  Open Integrity management also accesses quality control features such as call recording and monitoring through web-based portals.

“Open Integrity, Inc. has been using NetSapiens for over a year to service our world class customer base.  We have handled mission critical customer care and sales calls using NetSapiens to service customers such as Proscan, Service Power, and Protron Digital Lifestyles.  The system is both extremely reliable and flexible.  Our company has also chosen NetSapiens as part of our expansion plans to grow our customer base in both the US and Asia.” Said, Paolo Narciso, Chief Executive Officer, Open Integrity, Inc.

“Our work with Open Integrity is another example of the flexibility and broad range of applications that the NetSapiens SNAPsolution provides. In Open Integrity’s case we provide a complete end-to-end solution - from SIP Clients, SIP trunks, IP soft switching and application delivery platform, to hosting and service management, so that Open Integrity can focus on their BPO expertise. NetSapiens' integration offerings not only address technology, but also business operations“ said Bobby Sparks, Director of Marketing and Business Development, NetSapiens, Inc.

About NetSapiens
NetSapiens simplifies the delivery of IP voice and multimedia communication services by providing complete solutions for service providers. SNAPsolution leverages NetSapiens' industry expertise to integrate application software with best of breed tools and services, enabling competitive providers to quickly deploy services for increased revenue. Pre-built applications range from Hosted PBX/IP Centrex and  Prepaid calling, to Unified Messaging, Conferencing, Call Center and more. NetSapiens has developed the core technology (IP multimedia platform) from the ground up and integrates with tools and services needed for customer specific deployments, thereby eliminating interoperability issues that are often present in multi-vendor VoIP networks. 

About Open Integrity
Open Integrity, Inc. is a world-class boutique technology enabled business process outsourcer.  The company, based in Charlotte, North Carolina has two international centers in Manila, Philippines and Shanghai, China that  provide software development, Web development and design, as well as call center services for leading US based companies.  For more information, visit www.openintegrity.com