SNAPswitch provides the core session management capabilities required for all applications on the platform. It contains all the SIP elements needed for a full featured deployment, including a SIP Proxy, SIP Server, SIP User Agent, Registrar, and more.
Softswitch
- Media Server
- SIP Registrar
- SIP Proxy
- Feature Server
- Location Server
- Back-To-Back User Agent
- Call Routing with Alternate Routes
- Flexible Dial Planning rules
- Programmable Voice Mail, IVR, Auto Attendant, Firewall and NAT Traversal
- Email Alerts
- Find-Me/Follow-Me/One Number Service
- Audio Conferencing
- Automatic Call Distribution
- Hunt Group Functions
- Call Queuing Functions
- Instant Messaging Server
- Video Telephony Server
- Time of Day Feature Control
- Permission Control
- Connection Session Control
- SIP Trunking
- SIP Connection Management
- End-Point Session Control
- SIP End-Point Management
SNAPoss provides the business operations functionality such as fault management, configuration, accounting, performance management, and security management.
- Multi-tiered rating billing
- Flexible Rate Planning
- Real-time Rating balance Adjustment
- Fault Management
- High Availability
- Device Provisioning
- User Provisioning
- Service Provisioning
- Element Monitoring
- CALEA
- Call Recording
- Audio Monitoring
- Subscriber Profile Database
- Service Configuration Database
- Web-Based Management
- Statistics
- Diagnostics
- Report Generation
- Troubleshooting Tools
- Call Detail Records
- XML .csv Accounting Outputs
- Quality Assurance Tools
SNAPviews are Web-based portals that simplify utility, configuration and management. Each user level within the platform, from end-user to NOC Engineer, has a distinct brand-able web portal to address their particular use cases.
User Portal
- Click to Call
- Domain Personal Phonebook
- Find-Me/Follow-Me
- Personal Call History
- Call Forwarding and DND
- Manage & Send Voicemail
- Manage Record Greetings
- Manage Account Settings
- Prepaid Account Balance
Reseller Portal
- Management of all allocated Domains
Domain Portal
- End-User Provisioning
- Auto Attendant Configuration
- Directory Configuration
- Device Provisioning
- Device Monitoring
- Voice Mail Administration
- Music on Hold Configuration
- Hunt Group and Call Queue Management
Admin Portal
Agent Portal
- Queue Management
- Call History
- Blind Transfer
- Supervised Transfer
- Call Disposition
- Availability
- Call Holding
LEA Portal
- CALEA Capabilities
- Call Recording
- Call Monitoring
BOSS is the NetSapiens’ NOC tool that allows you to have unprecedented insight and understanding of the systems and processes that occur within the
SNAPsuite platform.
BOSS is used for:
- Support – Understand and support complicated call flows with instant SIP ladder graphs of any call through the system.
- Monitoring – Monitor all aspects of system performance.
- Alarming – Be informed of specified events by receiving alarm notifications when trouble occurs.
- Trend Analysis – Graph and view events over time trends for analysis.
- Configuration – Manage server and applications settings across the SNAPsuite platform.
- Tracking – BOSS gives you direct access to the NetSapiens ticketing system, through which you can communicate with the NetSapiens support team and track all issues, including changes and updates to your system.
