Platform




SNAPviews

SNAPviews are Web-based portals that simplify utility, configuration and management. Each user level within the platform, from end-user to NOC Engineer, has a distinct brand-able web portal to address their particular use cases.

User Portal

  • Click to Call
  • Domain Personal Phonebook
  • Find-Me/Follow-Me
  • Personal Call History
  • Call Forwarding and DND
  • Manage & Send Voicemail
  • Manage Record Greetings
  • Manage Account Settings
  • Prepaid Account Balance

Reseller Portal

  • Management of all allocated Domains

Domain Portal

  • End-User Provisioning
  • Auto Attendant Configuration
  • Directory Configuration
  • Device Provisioning
  • Device Monitoring
  • Voice Mail Administration
  • Music on Hold Configuration
  • Hunt Group and Call Queue Management

Admin Portal

  • Superuser Capabilities

Agent Portal

  • Queue Management
  • Call History
  • Blind Transfer
  • Supervised Transfer
  • Call Disposition
  • Availability
  • Call Holding

LEA Portal

  • CALEA Capabilities
  • Call Recording
  • Call Monitoring