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NetSapiens Portals

The User Friendly Web Interface For Any Category Of Client, From System Admin to Basic End User

portal on computer

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Want to see the NetSapiens portals for yourself? Sign up to receive a live demo! Enter your contact information and a message describing the features of the portal that you are most interested in and we will schedule a demonstration with you.

Unified User Experience

Our portals are designed to deliver a Unified Experience to service providers managing the platform and the users that they serve. The portals are web-based and can be accessed on any interface with an internet connection. This includes desktops, tablets and mobile devices, allowing users to chose the way in which they are the most comfortable they interacting with the platform.
all devices-white

Intuitive Design

The world of VoIP softswitches is flooded with user interfaces that are clunky, complicated and frankly not very fun to work with. This is why NetSapiens has taken the time to understand what increases a UI’s usability and applied this knowledge to our user portals.

Wondering how user-friendly the portals can really be? Watch us demonstrate and explain how to create a new domain in under 3 minutes in the “Adding a Domain” video!

Portal Views & Scopes

Each person who interacts with the portal will receive a login. This login gives them access to a specific set of features within the UI which corresponds to the viewing permissions that were granted to them by the service provider. A service provider can give viewing permissions for pre-set scopes such as “Superuser”, “Reseller”, “Office Manager”, “Call Center Supervisor”, “Call Center Agent” and “Basic User”. They can also turn-on and turn-off features or customize the branding for individual users or user groups. The following image is an example of what a Superuser might see as their home screen in the portal. The home screen shows information about them as an individual user including voicemails, recent call history and their active answering rules. Because they are a Superuser and have the most access to the features of the SNAPsolution, you can see that they have other options besides the simple homescreen. This user has access to call center features, faxing, answering rules, time frames, music on hold, and call history. They also have the ability to manage multiple domains and manage the settings within those domains as well.
Home Screen- User
Administration Diagram

Multi Tenant Architecture

The NetSapiens SNAPsolution is designed with a “multi-tenant” architecture. This means that a service provider is able to use a single SNAPsolution platform to create and manage multiple PBX systems as if they were completely separate from one another. The diagram on the left shows the service provider at the top with the most control over the SNAPsolution. This service provider can use their portal login to create domains which will act as a PBX systems for their many customers. For example, they would create one domain for the corporate office that they serve, one domain for their pizza place client and so on. Each client would have a completely separate PBX system which allows the service provider to offer them different products by turning on and off features specifically for that domain. The service provider could even manage the available features on a more granular level and allow or disallow features on a user-level for each domain. What is unique about a multi-tenant architecture is that service providers are still able to manage all of their clients’ domains and users from a single interface instead of wasting time and money maintaining multiple instances of the platform. NetSapiens takes the benefits of a multi-tenant architecture a step further by allowing service providers to also create their own resellers. Through a reseller system, they can offer their hosted PBX platform as a whitelabel product to other service providers. These other service providers who would be whitelabeling would view their platforms as a completely separate instance from each other, but the NetSapiens customer would still manage them through the same NetSapiens portals.