Portal Views & Scopes
Each person who interacts with the portal will receive a login. This login gives them access to a specific set of features within the UI which corresponds to the viewing permissions that were granted to them by the service provider. A service provider can give viewing permissions for pre-set scopes such as “Superuser”, “Reseller”, “Office Manager”, “Call Center Supervisor”, “Call Center Agent” and “Basic User”. They can also turn-on and turn-off features or customize the branding for individual users or user groups. The following image is an example of what a Superuser might see as their home screen in the portal. The home screen shows information about them as an individual user including voicemails, recent call history and their active answering rules. Because they are a Superuser and have the most access to the features of the SNAPsolution, you can see that they have other options besides the simple homescreen. This user has access to call center features, faxing, answering rules, time frames, music on hold, and call history. They also have the ability to manage multiple domains and manage the settings within those domains as well.