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Client Services

Experts who care. Helping you Succeed.

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If you are a current NetSapiens client looking for support, please visit the NetSapiens Help Desk.

NetSapiens Help Desk

Every Client Is Important

Our success is based on the success of our clients. The NetSapiens platform is designed to fit the needs of any type of service provider which means no two clients are exactly the same. Our approach in supporting our customers reflects these differences. The dedicated experts in our Client Services department gives each client personalized attention with the goal of providing timely and efficient solutions tailored to meet their needs.

6-6 PST

Weekday Standard Support

24 / 7

Emergency Support

98%

Support Satisfaction Ratings

Client Services is a Partnership

Many times support is viewed as simply solving problems. At NetSapiens, we believe that solving problems is just the first layer in an overall client services partnership.  It is our duty to empower our clients with the tools and the knowledge to effectively grow their businesses. We do this though many strategies and programs that go well beyond simple support.

NetSapiens Help Desk

Submit trouble tickets, questions, upgrade requests, provide feedback, schedule training and access knowledge base articles from a single interface.

Knowledge Base

The NetSapiens Knowledge Base gives clients the ability to search for answers to common questions and access technical documentation for the NetSapiens platform.

Release Notes

The frequent releases of new versions of the NetSapiens platform are accompanied by detailed release notes. The release notes give detailed explanations of the changes made in each new release.

Training

Individual training is included in every deployment of the NetSapiens SNAPsolution. Additional training is offered at customer request and also throughout the year in specialized training seminars.

Community Forum

NetSapiens clients are able to share ideas, give advice and help each other succeed through our community forum. Our clients support each other with answers about NetSapiens as well as other areas of the industry in this private community.

Emergency Support

Emergency support is available 24 hours a day, 7 days a week in the event of service impacting issues. This gives our clients peace of mind knowing that NetSapiens experts are  there when they need us most.

What Our Clients Have to Say

Learn more about our clients