As a small company, we take pride in the level of personalized attention that we provide. Our success depends on being able to help each and every customer overcome obstacles and attain success. We do this by getting to know our customers so that we might best be able to recognize and anticipate issues before they become problems.

Our commitment to excellence means that we take on new customers judiciously, and only if we are confident in our ability to provide the highest level of support. When you do business with NetSapiens, you will not feel like just another customer.

Customers of NetSapiens receive the following types of support:

• Telephone Support during the hours of 8:00a-5:00p Monday thru Friday
• 7-24 Emergency Support in the event of service impacting issues
• Interactive ticketing system that allows you to submit trouble tickets, questions, upgrade requests and more, and provides instant feedback on the progress of submitted tickets
• A monitoring system that gives you the ability to monitor in real-time key functions and processes of your servers
• Ongoing assistance that will help you to better utilize the NetSapiens platform as you grow and develop as an organization
• Prompt resolution of basic issues with tips on how to solve by yourself as you grow more familiar with the platform
• Access to best practices and community knowledge from our forum