Because any modern telephony system is only as good as the user interface (UI) that it presents to end-users, NetSapiens has gone to great lengths to ensure that our UIs are intuitive and pleasant to use. These efforts are embodied in our Manager Portals, a family of web UIs that allow users to control every aspect of their service (or as much or little as the Service Provider wishes to delegate).
The Manager Portal family includes views designed for End Users, Office Managers and Resellers. Additional views for Call Center Managers and Call Center Agents are in the works.
The image below shows a domain level dashboard in the Office Manager view. Using this UI the Service Provider can delegate the following tasks directly to a customer (or customer representative):
- Moves, adds and changes (MACs)
- DID Allocation
- Call Features
- Auto-Attendants (creation, assignment and options)
- Conference Rooms (creation, assignment and options)
- Call Queues (creation, assignment and options)
- Music on Hold (upload and assignment)
In addition, NetSapiens encourages you to develop you own user interface. Our comprehensive API gives you complete control of design with access to all needed platform functionality.