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How Service Providers Should Chase the Growing Contact Center Market

Contact Center Growth Planning for Service Providers

The cloud-based contact center market is growing. According to ResearchandMarkets.com, it will reach a total value of US $20.93 billion by 2022 – three times more than it was worth in 2017. As competition heats up, contact center operators find themselves searching for ways to improve efficiency and drive revenue. For the industry as a […]