First Contact Resolution: The Customer Service KPI Businesses Must Focus On 

When McKinsey & Company speaks about customer experience, businesses pay attention. They recently discussed how contact centers must prioritize achieving performance excellence by focusing on CX, cost optimization, and revenue maximization. CX encompasses all customer interactions with a business throughout their relationship, covering every touchpoint from initial product/service awareness to post-purchase support. Today’s competitive landscape […]

MSP M&A: Is the Market Still Scorching?

In recent years, businesses have faced the challenge of navigating the economic difficulties caused by the pandemic. Despite these obstacles, the global economy has demonstrated remarkable resilience, with many companies not only surviving but thriving in the new digital landscape.  The key to success for many of these companies has been the adoption of modern […]

The Importance of Voice In the Digital Age

The explosion of technological advances over the past several decades has given businesses a plethora of communication tools at their disposal. From email to social media and instant messaging, a seemingly endless number of tools enable your teams to interact with customers. However, despite voice phone technology remaining a tried-and-true method of communication, particularly for […]

Crexendo® Wins Cloud Computing Backup and Disaster Recovery Award for the 2nd Time

After an exceptionally productive year that consisted of win after win, Crexendo® stepped into the new year right where it left off. Our inbox pinged with a notification that we’d earned yet another award for a critical aspect of our platform, demonstrating that we’ve carried over the success from last year and continue to solidify […]

An Exceptional Year: Crexendo®s’ Peers Recognize Us with Eight Awards

Crexendo®’s NetSapiens Platform has single-handedly kept the trophy industry afloat this year by accumulating an eye-popping six awards in the past year alone. With a few weeks left in the year, our organization received news that it was time to add another shelf to our trophy case. The efforts of our organization have been acknowledged […]

How Are Independent Service Providers Facing the Challenges Ahead?

The last several years have been among the most challenging in global history. Unfortunately, difficulties still lie ahead. One such challenge is what independent communications service providers are facing and what they’ll endure in a market that’s historically had its technology needs met by a broad vendor community. These service providers were often local to […]

Crexendo® Talks UCaaS and CCaaS at CVx Expo

From South Florida for our User Group Meeting to the desert, our team has stayed busy making appearances and speaking at key industry events. Fortunately, the most recent event, CVx Expo, was right in our backyard at the beautiful Talk Stick Resort and Casino in neighboring Scottsdale, Arizona. It was a jam-packed two days of […]

High-Speed Internet Is Only the Beginning for Fiber Broadband Providers

As the workforce continues to recover from the pandemic, many businesses have called employees back into the office. However, that doesn’t mean their home offices are disappearing. On the contrary – home offices are popping up at a frenetic pace. The rise of hybrid and remote work has created a strong demand for better internet […]