Best Practices and Trends in Contact Centers
As customer experience (CX) takes center stage, more and more organizations are moving from call centers to cloud-based omni-channel contact centers to meet customers’ changing demands and expectations. Companies of all sizes are investing in contact center tools and technologies to improve the way they interact with their customers. To be successful in this market, […]
Continuing Forward Together in our Service Provider Space
What a whirlwind the past few months have been for the netsapiens team! From planning our annual User Group Meeting (UGM) to attending important industry conferences in the US and abroad, all of us have been putting in long hours to accomplish an overarching goal. We want to engage with our clients, understand their needs […]
Is That a Scream or a WISP You Are Hearing?
From March 19th to the 21st, I traveled to WISPAmerica (WISPA) 2019 in Cincinnati, Ohio. While I was at the event, I observed a couple of key takeaways. First, this year 480 wireless internet service providers (WISPs) and over 1,000 attendees came together to learn everything they could to better serve their customers. All told, […]
Staggering Contact Center Market Growth
Daina Larkin, marketing manager at netsapiens, shares why many service providers are looking to add contact center features to their UCaaS offerings. Daina also explains the state of the contact center market growth, introduces a unique pricing model to increase ROI, and describes the netsapiens call center dashboard, SNAPanalytics. After watching the video, watch the […]
5 Highlights from Channel Partners 2019
Last week, the netsapiens team attended Channel Partners Conference & Expo in Las Vegas, alongside over 6500 agents, service providers, value added resellers (VARs), integrators, consultants and suppliers. For us, this is one of those events that we look forward to every year for the chance to listen to your vision and plans and demonstrate […]
Avaya Announces Open SIP Portfolio Enhancements
SANTA CLARA, Calif.–(BUSINESS WIRE)–Avaya Holdings Corp. (NYSE:AVYA), a global leader in solutions to enhance and simplify communications and collaboration, today announced that the Avaya IX devices portfolio has been enhanced to serve additional UC software platforms, including SignalWire and netsapiens, using the Open SIP standard. Avaya previously announced support for the Broadsoft platform using this […]
Boost Call Center Performance with Actionable Call Center Analytics: netsapiens Unveils SNAPanalytics
Company to highlight contact center product benefits at Channel Partners Conference & Expo 2019 SAN DIEGO, April 9, 2019 – netsapiens, a B2B provider of unified communications (UCaaS) solutions to service providers, announces today the release of SNAPanalytics, an innovative call center analytics solution that complements the call center functionality inherent in its hallmark SNAPsolution […]
Setting the Tone for UGM 2019: A Message of Unity
It’s hard to believe it is already March. Is it already too late to say Happy New Year? This week, at our UGM, I plan not only to report on how we progressed since we last met, but also to revisit the fundamentals of Value, Purpose and Profit and how TOGETHER we can all look […]
Where in the World is netsapiens? Exploring European Opportunities
Happy New Year! We are excited to be starting a whole new year of providing our clients with the best in cloud-based unified communications (UCaaS) tools and feature-sets. As we highlighted right before the holidays, 2019 is going to be a year of creativity and unprecedented flexibility in terms of how we offer our core […]
Christmas Come Early? Don’t Miss out on the Section 179 Tax Deduction!
Here at netsapiens, we are all about helping our partners grow their businesses and be successful. While most of our efforts concentrate on providing service providers and enterprises with a comprehensive suite of unified communications (UC) services and feature-sets, we also think it is important to pass along helpful information when we can. Have you […]
