Articles from telecommunications and technology thought leaders covering communications, industry insights, and technology trends.
Every business conversation generates data — but that data is scattered across UC platforms, CRM systems, contact centers, and analytics
Emmix ran the same Asterisk-based platform for 15 years. It worked — until the risk of one outage taking every
The incumbent isn’t beaten by a better bus. It’s beaten by someone who refused to carry the weight in the first place. Every incumbent voice operator
If you added a usage-priced service tomorrow, would that be a pricing form — or a finance project? The answer
Across the communications industry, AI has moved past the experimentation phase. Intelligent call routing, transcription, sentiment analysis, automated summaries and workflow automation
For many UCaaS providers, platform consolidation is viewed as something that can wait. There are customers to support. New services to
Voiply’s decision to stop managing infrastructure internally wasn’t driven by cost or complexity — it was driven by a clear-eyed
Voice is no longer just a communication channel — it’s becoming a data-rich, decision-driving business interface. AI Voice technologies (STT,
Mergers and acquisitions have become a major growth strategy across the UCaaS market. Acquiring providers can quickly expand: customer bases
VoIPly grew from 50 to 600 concurrent sessions while scaling to more than 40,000 subscribers on the NetSapiens platform —
Most UCaaS providers understand the benefits of simplification. Reducing operational complexity, improving efficiency, streamlining automation, and creating a more scalable
Telcos are shifting from connectivity providers to AI-driven digital platforms. McKinsey & Company identifies four strategic bets shaping telecom’s next
