Articles from telecommunications and technology thought leaders covering communications, industry insights, and technology trends.
In a groundbreaking move set to redefine the communication technology landscape of Australia and New Zealand, Access4 has proudly launched UC Xpress™, a revolutionary product built on Crexendo’s NetSapiens® platform.
To improve FCR, businesses must focus on providing context to agents, enabling personalized customer experiences, delivering consistent experiences across all touchpoints, building agent support channels, and enhancing the employee experience.
In today’s fiercely competitive business landscape, the product or service you offer is no longer enough to stand out. The true differentiator lies in delivering outstanding customer experience (CX) through world-class customer service.
When McKinsey & Company speaks about customer experience, businesses pay attention. They recently discussed how contact centers must prioritize achieving performance excellence by focusing on
In recent years, businesses have faced the challenge of navigating the economic difficulties caused by the pandemic. Despite these obstacles, the global economy has demonstrated
The explosion of technological advances over the past several decades has given businesses a plethora of communication tools at their disposal. From email to social
Is there anything that can make South Florida even more desirable in February? Yes – ITEXPO. This year, the subject matter experts have discussed the
AT&T Switching off 700,000 POTS lines per month, and now BT Openreach has started. The demise of POTS lines and the corresponding PSTN has been
The last several years have been among the most challenging in global history. Unfortunately, difficulties still lie ahead. One such challenge is what independent communications
From South Florida for our User Group Meeting to the desert, our team has stayed busy making appearances and speaking at key industry events. Fortunately,
As the workforce continues to recover from the pandemic, many businesses have called employees back into the office. However, that doesn’t mean their home offices
As the UK workforce continues to recover from the pandemic, many businesses have called employees back into the office. However, that doesn’t mean their home
