Articles from telecommunications and technology thought leaders covering communications, industry insights, and technology trends.
The workplace is changing. Communications platforms are no longer expected to simply connect calls or enable messaging. Businesses now expect
Voiply ran a thorough platform analysis of MetaSwitch and BroadSoft before selecting their UCaaS core. What they found wasn’t a
The hidden costs of choosing the wrong UC and communications platform Quick Answer Platform regret happens when what looked like a smart short-term
For years, growth was the defining metric in UCaaS. More seats. More customers. More acquisitions. More expansion. The assumption was
TL;DR — Feature-led platforms fail at scale because they create fragmented systems, increase operational complexity, and limit integration — making it
Open-source UCaaS helped VoIPly move fast early on. But as the company scaled, maintaining infrastructure started consuming the engineering cycles
Growth is good—until complexity starts slowing it down. For many UCaaS providers, that’s exactly what happens. What begins as a
Voice is no longer just a communication channel. AI transforms it into a real-time execution layer—capturing intent, orchestrating decisions, and
At first, it doesn’t seem like a problem. A new customer comes in with a specific need. You deploy a
TL;DR Broadband providers who don’t own the voice layer are handing the most valuable part of the customer relationship to
For years, the UCaaS market ran on a simple playbook: grow as fast as possible. Add more users. Expand into
Connectivity alone no longer drives telco revenue. With 84% of enterprises increasing voice AI investment, the value is shifting from
