Blog, NetSapiens News

Most UCaaS mobile apps are good enough for a home office or hotel room. They are not good enough for employees who spend their days in the field — and most of those employees know it, which is why they bypass the app entirely and use their personal phone. The enterprise loses call logging, compliance visibility, AI context, and corporate caller identity on every one of those calls. SIM-based UCaaS mobility solves this by moving enterprise phone numbers directly onto the device’s native SIM, eliminating app friction without sacrificing platform control. In this independent analysis from Light Reading, industry analyst Dave Michels of TalkingPointz examines real-world deployments across Microsoft, Cisco, and Crexendo — including how one NetSapiens partner reversed a multi-year decline in UCaaS adoption by extending SIM-based calling to every field technician they serve.

Crexendo’s latest AI partnership extends conversation intelligence beyond the phone system. Meetric, an AI-powered conversation analytics platform, captures and analyzes voice, video meetings, team chat, email, and in-person conversations — then converts them into summaries, follow-up actions, and CRM updates in real time. Available white-label to Crexendo’s 250+ platform licensees, it’s the third AI capability added to the platform this year, and the first to give licensees a unified intelligence layer across every channel their customers communicate on.

Crexendo has partnered with Tresic, an AI-native conversation intelligence platform, giving its 250+ platform licensees a new branded service to offer their existing business customers. Tresic captures conversations across voice and messaging and automatically converts them into tasks, alerts, compliance evidence, and insights — with nothing for end-user businesses to install or replace. For service providers, it’s a differentiated, recurring-revenue add-on built on data that already flows through the NetSapiens platform. No new infrastructure. No new customer acquisition required.

Crexendo’s upcoming Version 46 release will add native, platform-level vCon support to the NetSapiens platform — making it what the company believes is the first major communications service-provider platform to adopt the IETF vCon standard at the core level. vCon standardizes conversational data across voice calls, video meetings, texts, webchats, and email threads into a portable, AI-ready format. For the 250+ service providers on the NetSapiens platform, that translates directly into a faster, lower-cost path to differentiated AI services — without each provider building the underlying infrastructure independently.

PHOENIX, AZ / ACCESS Newswire / August 11, 2026 / Crexendo®, Inc. (NASDAQ:CXDO), an award-winning software technology company that is a premier provider of cloud communication platform software and unified communications as a service (UCaaS) offerings, including voice, video, contact center, and managed IT services tailored to businesses of all sizes, today announced that its AI-enhanced UCaaS software platform now supports over 8 million users worldwide*.

Crexendo has earned multiple #1 rankings in the G2 Summer 2026 Reports across VoIP, UCaaS, Contact Center, and Customer Communications Management — including top ratings for Generative AI and AI Text Generation. The recognition marks 19 consecutive quarters at #1 for Ease of Use and Ease of Doing Business With, a 4.9/5 star rating held for 17 straight quarters, and a Highest User Adoption award as the platform surpasses 7 million users globally. Every ranking is based on verified reviews from real customers.

Crexendo’s CAIRO has won the 2026 CUSTOMER Product of the Year Award — and for NetSapiens service providers, it represents a ready-to-deploy AI advantage that sets your offering apart.

Crexendo’s AI-Native NetSapiens platform has earned 2026 TMCnet Remote/Hybrid Work Leadership Award recognition, highlighting its role in helping service providers and businesses modernize cloud communications. The award reinforces growing demand for scalable, AI-powered platforms that unify voice, video, messaging, and contact center capabilities for distributed teams.

Crexendo earns AI leadership awards from ChannelVision Magazine for innovation in AI automation and AI agents.