eBooks & Reports
First Contact Resolution eBook
A Modern Approach to First Contact Resolution The High Cost of Low First Contact Resolution Rates This eBook aims to guide you on achieving higher
May 2, 2023
A Modern Approach to First Contact Resolution The High Cost of Low First Contact Resolution Rates This eBook aims to guide you on achieving higher
As an up-and-coming MSP, you’re always on the lookout for new strategies to help your business grow. You’ve read all the blogs, attended all the
Frost & Sullivan dives deep into the UCaaS industry and identifies NetSapiens as a leader with user growth up 40% Forgive us for bragging a
How Service Providers can combine Microsoft Teams and NetSapiens for a complete solution Growing adoption but lacking some necessities As of April 2021, Microsoft has
The contact center software market will hit $72 billion by 2027. In this ebook, we will help you gain the competitive edge to address this market
If 2020 has shown us anything – and it’s shown us a lot – it’s that remote work is here to stay. One high profile
Oversubscription in the industry is becoming the norm. Whereas seats-based pricing models limit oversubscription thereby limiting a service providers selling power. We look at this
¿Por qué no expandir su mercado direccionable y abrir su modelo de negocio para perseguir hasta 5 veces más clientes que usted hoy? Si la
A contact center is the central hub of communication between a business and its customers with the main goal of improving the overall experience of
