In a groundbreaking move set to redefine the communication technology landscape of Australia and New Zealand, Access4 has proudly launched UC Xpress™, a revolutionary product built on Crexendo’s NetSapiens® platform.
To improve FCR, businesses must focus on providing context to agents, enabling personalized customer experiences, delivering consistent experiences across all touchpoints, building agent support channels, and enhancing the employee experience.
In today’s fiercely competitive business landscape, the product or service you offer is no longer enough to stand out. The true differentiator lies in delivering outstanding customer experience (CX) through world-class customer service.
When McKinsey & Company speaks about customer experience, businesses pay attention. They recently discussed how contact centers must prioritize achieving performance excellence by focusing on
The explosion of technological advances over the past several decades has given businesses a plethora of communication tools at their disposal. From email to social
Is there anything that can make South Florida even more desirable in February? Yes – ITEXPO. This year, the subject matter experts have discussed the
AT&T Switching off 700,000 POTS lines per month, and now BT Openreach has started. The demise of POTS lines and the corresponding PSTN has been
After an exceptionally productive year that consisted of win after win, Crexendo® stepped into the new year right where it left off. Our inbox pinged
Crexendo®’s NetSapiens Platform has single-handedly kept the trophy industry afloat this year by accumulating an eye-popping six awards in the past year alone. With a
The last several years have been among the most challenging in global history. Unfortunately, difficulties still lie ahead. One such challenge is what independent communications
