Contact Centers

If only 15% of ACD (automatic call distribution) licenses are used, and less than 40% of station licenses show any sign of activity (source: Virsae)…

Why pay your contact center vendors per seat? Our customers don’t!

Enable a Contact Center that delivers on the promise of seamless customer experiences.

Modern and secure all-in-one cloud native Contact Center

  • Crystal clear voice quality & industry leading reliability
  • Simplified communications with a unified interface
  • Flexible deployment options
  • Endless CRM integrations
  • No additional cost
  • 100% your brand

According to Metrigy, companies that integrate their contact center with unified communications:
  • Double their revenue
  • 57% improvement in customer experience
  • 37% agent efficiency improvement
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Customer Engagement

Delivering memorable customer experiences that build brand loyalty.


Exceptional call quality and customizable intelligent routing.


Enhance the ability to meet voice SLA’s and delight customers by connecting them to the right agent.


Speech recognition enabled. Self-Service accelerating resolution times.


Screen POP with 250+ CRM integrations.

Lower Turnover in Highly
Engaged Business Units
0 %

Source: Gallup

Lower Absenteeism
0 %

Source: Gallup

Increase in Sales with Highly
Engaged Employees
0 %

Source: Gallup

Workforce Engagement

Unlock team potential by tracking & improving agent engagement and productivity to create a better customer and agent experience.

Call Recording

A complete picture of every customer interaction – Easily identify areas of improvement while gaining the insights contact centers needs.

Employee Performance Management

Empower managers to deliver personalized training sessions by identifying the skills that agents need, taking employee performance to new heights.

Quality Assurance & Monitoring

Turning every interaction into an opportunity to elevate CX by evaluating agent interactions and providing agents with actionable feedback they need to deliver an exceptional CX.

Reporting, Analytics & Insights​

Harness the leading analytics suite turning every decision into better data-driven business outcomes.

  • Turn Insights Into results
  • Pre-Built & Customer Performance Dashboards
  • Intelligent Insights for Everyone
  • Display What Matters
  • Gain Insights from Every Interaction
  • Dashboards for Real Time Monitoring & Alerts
  • Real time / Historical Reporting
  • Ensure Quality & Performance

400+ Integrations

Personalize your Contact Centers with integrations

Flexible Deployment Models

Whether you decide to run the NetSapiens Contact Center in your cloud or put the Infrastructure in the hands of our experts, NetSapiens enables you to keep control of your business model.

Run NetSapiens Contact Center Solution in
your cloud or ours.

contact center solutions

Contact Center Pricing

The only Contact Center Platform with a Pricing Model based on active sessions not seats. 

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Are you still paying per seat? Our customers don’t!

Our disruptive pricing model allows you to bypass paying on a per seat basis, simply pay on active sessions.

No additional cost for full Contact Center suite!

Our Universal pricing includes the full Contact Center solution when you purchase the Unified Communications suite.

Part of a complete NetSapiens UC solution suite

Full Unified Communications suite

A secure full stack cloud calling and collaboration experience.

Critical features from the ground up

The only platform with video collaboration, team chat, cloud PBX, Contact Center and analytics all at its core.

Seamless functionality at the core

Make sure your Unified Communications suite is at the core, not a loosely integrated 3rd party.

of customer interactions happen over the phone
0 %

Source: Gallup