A Modern Approach to First Contact Resolution
The High Cost of Low First Contact Resolution Rates
This eBook aims to guide you on achieving higher FCR rates without the need for additional staffing. We will explore the strategies and technologies involved in making this a reality.
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You will learn about
- What a good first call rate resolution is
- Where to address the first rate call problem
- Omnichannel usage key trends when engaging with brands
- Steps to improve your first call rate
- Integrating UCaaS & CCaaS when solving FCR