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First Contact Resolution eBook

A Modern Approach to First Contact Resolution

The High Cost of Low First Contact Resolution Rates

This eBook aims to guide you on achieving higher FCR rates without the need for additional staffing. We will explore the strategies and technologies involved in making this a reality.

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ebook for Microsoft Teams Integration with netsapiens

You will learn about

  • What a good first call rate resolution is
  • Where to address the first rate call problem
  • Omnichannel usage key trends when engaging with brands
  • Steps to improve your first call rate
  • Integrating UCaaS & CCaaS when solving FCR

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