SNAP-IQ

SNAP-IQ at Your Service

SNAP-IQ allows our clients to borrow some extra “brain power” from the netsapiens team. Our professional services go above and beyond the standard support and training already included in the SNAPsolution to fully equip every service provider with the education, interoperability, and engineering insights they need to succeed.

From pre-configuration evaluations to onsite implementation, netsapiens offers all your professional services needs with SNAP-IQ, including:

  • Network design and implementation
  • Technical training (SNAPsolution)
  • Platform audits
  • Industry best practices
  • Custom integrations
  • Server upgrades (base operating system)

SNAP-IQ Professional Services offered exclusively to NetSapiens clients:

  • Custom Support – Additional support is offered beyond the standard support that is included in the SNAPsolution
  • Client Specific Features – Existing features are altered or new features are added by request
  • Systems & Applications Integration – Our engineers will work with third parties to create integrations for a single client.
  • Interoperability Testing – Clients can request that our engineers conduct specific interoperability testing with a third party.
  • Network Design & Implementation – NetSapiens experts specify and deploy the ideal configuration for your network.
  • Plus MoreCall us for more!

Training

Individual training is included in every deployment of the NetSapiens SNAPsolution. Additional training is offered at customer request and also throughout the year in specialized training seminars.

  • First Steps
  • Quarterly Updates/Training
  • eLearning Options
  • Optional Advanced Training

Client Services

The following services are examples of the SNAP-IQ Professional Services offered exclusively to netsapiens clients.

A Unified Experience Starts with Unified Support

Your success is our success. The netsapiens platform is designed to fit the needs of any type of service provider – and no two clients are exactly the same. The dedicated experts in our Client Services department provide personalized and experienced support to meet your unique needs.

It’s more than just problem solving…

Many times support is viewed as simply solving problems. At NetSapiens, we believe that solving problems is just the first layer in an overall client services partnership. It is our duty to empower our clients with the right tools and the knowledge to effectively grow their businesses. We do this though many strategies and programs that go well beyond simple support, including:

  • Training – Individual training is included in every deployment of the NetSapiens SNAPsolution. Additional training is offered at customer request and also throughout the year in specialized training seminars.
  • Knowledge Base – The NetSapiens Knowledge Base gives clients the ability to search for answers to common questions and access technical documentation for the NetSapiens platform.
  • Emergency Support – Emergency support is available 24 hours a day, 7 days a week in the event of service impacting issues. This gives our clients peace of mind knowing that netsapiens experts are there when they need us most.
  • Release Notes – Our platform is frequently updated with new versions, which are accompanied by detailed release notes. The release notes provide detailed explanations of the changes made in each new release.
  • NetSapiens Help Desk – Submit trouble tickets, questions, upgrade requests, provide feedback, schedule training and access knowledge base articles from a single interface.
    https://help.netsapiens.com
  • Community Forum – NetSapiens’ clients are able to share ideas, give advice and help each other succeed through our community forum. Our clients support one another with answers about our services as well as other areas of the industry in this private community.
    https://forum.netsapiens.com