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SNAPsolution

Unified Communications for a Complete Communication and Collaboration Experience

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Video
Collaboration
Cloud Calling
Mobile-First
Contact Center

Video Conferencing

Deliver an Immersive in-office same-room online meeting experience from anywhere.

Making Meetings More Personal with Best-in-Class Video Conferencing

Collaborate Anywhere on Any Device

  • Share their screen, share just an App or file sharing.
  • Secure face-to-face meetings wherever you are.
  • Easily join or schedule video conferences with calendar integrations.
  • Replay or download your online meetings for on-demand viewing with a single click.
SNAP HD

Brand Your Own

  • Effectively host large-scale events or webinars.
  • Brand your webinars, event invitations and registration site.

Team Chat & Messaging

Collaborate Anywhere on Any Device

Chat in Public or Private Channels

Customize your channels by co-workers, departments, etc.

Sync Between Devices

Seamlessly transition throughout your day.

Status / Presence

Sync status and presence to show if someone is online and their status.

Launch Audio or Video Calls

With a single click from your chat.

Share Important Content

Collaborate through file sharing, share sentiment through emojis.

Seamlessly SMS

With External Participants from the same interface.

Cloud Calling

Full Suite of PBX Features in the Cloud from Any Device

Core Features

Multi-Level Auto-Attendant
Visual Voicemail
Call Recordings
Music On Hold
Presence
Multi-Language IVR

Call Handling

Caller-ID, Blocking & Do Not Disturb
Call Forwarding & Transfer
Call Waiting & Parking
Conferencing
Answering Rules

Device Management

Auto-Provisioning
Customization of Directories
Device Overrides
Geography Base Provisioning
HotDesking

Call Management

Call Monitoring
Call Queues & Routing
Ring Group

Voice Services

Text To Speech
Speech To Text

Easy Administration

User Persona Access Controls
Multi-Site Support
Analytics

Security

Secure Portal
Transport Layer Security
SRTP Audio Encryption
STIR/SHAKEN Support

Mobile-First

Everything You Need
in the SNAPmobile App

Unified Experience on Desktop, Tablet or Mobile

Collaborate from anywhere on any device and sync status & presence across devices.

Call

Launch audio or video calls with a single click from your chat.

Meet

Built-in video meetings help you connect face-to-face and build trust.

Chat

Chat in public or private channels and instantly transition from chat to meetings.

Share

Collaborate through file sharing and share sentiment through emojis.

Seamlessly SMS

Easily SMS with external participants from the same interface.

Intuitive Digital Workspace

No learning-curve needed.

SNAPmobile Provides:

Siri Integration

Virtual Attendant

Seamless Wi-Fi / Cellular Handoff

Move Your Call with You

Make & Receive Business Calls

Instant Messaging

SMS Messaging

View Call & Message History

Shared Contacts

Voice to Text Voicemail

Contact Center

Everything You Need in the SNAPmobile App

No Additional Cost for Contact Center suite.

Secure Built-In Cloud-Native Contact Center

 

  • Expanded Auto-Attendant
  • Extensive Contact Center Reporting 
  • Customized Call Queue Routing & Thresholds
  • Comprehensive Agent Customization
  • Additional Channels with SMS Queuing
  • Extensive Contact Center Monitoring
  • Graphs, Statistics & Trend Analysis
  • Real time Monitoring & Alerts

More Key Features

 

  • Pre-Built & Customer Performance Dashboards
  • Call Recording
  • Employee Performance Management
  • Quality Assurance & Monitoring
  • Screen POP with 250+ CRM Integrations
  • Speech Recognition-Enabled Self-Service Accelerating Resolution Times

Built-In support of Industry Leading BSS/OSS Solutions

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Over 250 Integrations, including Microsoft Teams!

Bring Your Own Phones or Choose from the Top Vendors

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Flexible Deployment Models

Whether you decide to run the NetSapiens Unified Communications Solution in your cloud or put the Infrastructure in the hands of our experts, netsapiens enables you to keep control of your business model.
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Open Platform APIs

240+ API’s Enabling Full Control and Extensibility

Provisioning

Recordings

Conferencing

Endpoints

Reporting

System Management

Real Time Control

Dial Plan Management

Contact
Center

User Management

Why NetSapiens?

3+ Million Seats in Service

Disruptive Pricing Model

“We were tired of vendors nickle and diming us, NetSapiens had a very simple and disruptive pricing model."

Adam Sherman
CTO of Versature

200+ Service Providers Worldwide

Company Culture

“The #1 reason we chose NetSapiens was Company Culture, they care about us as partners and equals and were willing to work with us as we grew the business."

Ray Orsini
CEO of OIT

20 Years in Business

Built to Scale

“We built our own open-source platform, but it just didn't scale or provide the reliability that NetSapiens provided."

Harry Orchard
CEO of Gabbit
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NetSapiens Ranked Fastest Growing UCaaS Platform in North America by Frost & Sullivan