Ramping up investments in messaging, meeting, and mobility tools
Businesses that know the value of 1) improving employee morale as well as 2) boosting customer service and satisfaction are now increasing their investments in messaging, meeting, and mobility tools.
Companies that need a competitive edge understand the importance of adopting advanced collaboration tools to add to the value of their voice-calling investments and to meet the evolving needs of their users.
Propelled by the pandemic
The coronavirus pandemic has propelled the future of work into the present. As predicted by many, working at home or from other remote locations has become commonplace with most corporations. This evolution has made video conferencing, team spaces, soft clients, and webinars indispensable assets used on a daily basis. And these assets rely on an organization’s ability to provide unprecedented connectedness as well as user flexibility.
Frost & Sullivan, the well-respected international consulting firm, recently conducted a survey of companies and learned that roughly half of all them were already employing five types of advanced collaboration tools. Nearly a third of those surveyed expect to invest in one or a combination of collaboration tools within the next two years.
Free of legacy constraints
This new state of business collaboration is freeing companies of legacy constraints, such as physical user location, the underlying network, or the need to employ purpose-built devices.
According to Frost & Sullivan, businesses are now rapidly adopting cloud communications “to address the unique requirements of more diverse work modes, maintain worker productivity, and ensure employee and customer safety.”
Frost & Sullivan survey results
BUSINESSES ARE ADOPTING ADVANCED COLLABORATION TOOLS
| Tool | Using Today | Plan to use within 2 Years |
| Team Collaboration Tools | 60% | 28% |
| Desktop Video Conferencing | 59% | 29% |
| Meeting-Room Video Conferencing | 58% | 30% |
| Webinars | 50% | 34% |
| Desktop or Mobile Voice & UC Client | 49% | 36% |
Get your complimentary copy of the Frost & Sullivan report
The Frost & Sullivan visual white paper titled Enabling Disruption Through Innovative Business Models and Advanced Cloud Collaboration Solutions is available for download now.
You will learn
- What APIs businesses plan to use in the near future
- Top 10 types of criteria that are used to choose a cloud comms provider
- What 68% of UCaaS buyers say is crucial to their purchase decision
- Cloud strategies that are key to digital transformation
- Cloud migration plans for businesses within the next two years
- How to choose platform partners that unlock value on all levels
The next Frost & Sullivan report-inspired blog: Boost Customer Engagement into the Stratosphere with Cloud Comms Investment
