Most UCaaS providers consume a platform. VoIPly built a business on top of one.
VoIPly outgrew the operational ceiling of open-source infrastructure and went looking for something better. What they found wasn’t just a new platform — it was a fundamentally different way to compete. This case study breaks down exactly how VoIPly used complete API freedom, session-based economics, and OCI-hosted infrastructure to eliminate operational drag, expand margins at scale, and build an AI-driven growth engine their competitors can’t easily replicate.
What You'll Learn
- Why open source stopped being an advantage — and became a drag on engineering resources and innovation velocity
- What VoIPly found missing when they evaluated MetaSwitch and BroadSoft (it wasn’t features)
- What “complete API freedom” actually means in practice — and why partial API access is worse than none
- How session-based licensing let VoIPly scale from 50 to 600 concurrent calls while margins improved
- Why offloading infrastructure management to hosted OCI changed how VoIPly allocates engineering entirely
- Why APIs are the prerequisite for operational AI — and how VoIPly is already building there
Download the Case Study!
See the decisions VoIPly made — and the results that followed
HS Form: NetSapiens | Resource Library – VoIPly Case Study
