Why MSPs Choose NetSapiens

Photo by Benjamin Dada on Unsplash

Cloud-based SNAPsolution offers a full suite of cutting-edge UC features

MSPs (managed service providers) rely on NetSapiens because we help them stay ahead of their competition. We do this by providing our MSP clients with the state-of-the-art UC (unified communications) technologies and features to enhance their existing portfolio. 

Our advanced hosted PBX and UC platform is called SNAPsolution. It offers MSPs a full suite of traditional PBX features along with the cutting-edge ones enabled by cloud-based UC systems. As a result, MSPs are able to provide their end users with voice services, video conferencing, mobility, geo redundancy, disaster recovery, unified messaging, and much more.

Many SMBs and other enterprises lack the technical expertise and capital to own a complete in-house phone system that also encompasses next-gen UC tools. With SNAPsolution, our MSP partners can finally deliver to SMBs the solid and feature-rich hosted UC solution that they need.

How best to differentiate

The MSP market is increasingly competitive, and many wonder how best to differentiate themselves from the big players. Unfortunately, many MSPs are stuck reselling voice services from third-party providers. This can make it difficult for them to support their end-users’ voice needs, especially when they need to consult with multiple companies to troubleshoot issues with call quality.  

Fortunately, NetSapiens’ SNAPsolution-enabled hosted UC offering empowers MSPs to integrate voice and other UC services simultaneously into one bundle, allowing them to offer competitive pricing to end users. With NetSapiens, you can finally have your own solution that you control and support – it’s the differentiation you need to succeed!

Revenue opportunities

SNAPsolution is designed with a multi-tenant architecture. As an MSP, this means you can use a single SNAPsolution platform to create and manage multiple customers as if they were separate from each other. As a result, you can create your own reseller system, offering our hosted UC service as a white label product to other service providers.

Better still, we allow our MSP partners to strategically price their product for a maximum return on investment by charging on a concurrent call basis instead of charging per-seat or per-feature. Under a universal session license with NetSapiens, you get all the features and only pay for one session (active calls) for every 25 users (based on average oversubscription of 25:1), putting the margin in your pocket not ours. This is the only solution where your cost/subscriber gets cheaper 20% year-over-year with the oversubscription growth rate year-over-year.

Some of the fastest growing MSP’s are further differentiating their service offering through innovative bundling and wrapping additional value around our APIs, integrations, and partner ecosystem.

Disaster recovery and geo-redundancy

Ensuring uptime for your end users is critical to your success in the MSP market. That’s why our n-Share technology helps ensure the reliability, resiliency, and high availability of a service provider’s network.

n-Share is deployed as an active-active geo-redundancy application, in which all nodes are online and pass call information, feature codes, voicemail, and other traffic simultaneously under normal conditions. If one node fails or loses connectivity, traffic automatically fails over to the remaining n-Share nodes seamlessly with little to no downtime. This allows NetSapiens ‘ MSP partners to continuously serve SNAPsolution’s hosted PBX and UC features to their end users without interruption.

The SNAPsolution platform allows smaller MSPs to meet their clients’ expectations of carrier-class uptime. With SIP trunking, you can offer your end users the ability to connect their corporate phone system to your network through VoIP, and allow you to migrate them to next-gen UC services over time.

Total ownership, equity, and value

With SNAPsolution, you control the margins – add voice and UC for additional revenue opportunities. Today’s enterprises are rapidly branching into cloud communications because of the new hybrid workforce. When you can meet their needs, you have a true competitive advantage.

MSPs that partner with NetSapiens can deliver the solid and feature-rich, hosted PBX solution that their customers need. And NetSapiens gives you the flexible consumption model with the solution being hosted in your cloud or ours with subscription or purchase options.