For UCaaS resellers and MSPs who value predictable margins and scalability, unexpected price bumps are a strain on your business.
NetSapiens keeps your economics predictable with a session-based model, full API control, and true multi-tenant architecture—so your margins stay yours, not subject to sudden vendor decisions.
Discover how session-based licensing lets you grow without paying for inactive seats.
“On the NetSapiens Platform, which supports over 8 million users, we’re seeing that for every 1,000 users, only about 25 are actively on a call at any given time. That’s a 40:1 oversubscription rate.”
You can support thousands of customers with just a handful of session licenses — slashing costs and unlocking massive profit potential.
The Compounding Power of Oversubscription
As user behavior shifts toward async tools and away from phone calls, oversubscription rates increase year over year — up to 20% annually. That means your concurrency drops as your user base grows — and you can serve 20% more users every year without adding cost.
NetSapiens gives providers full control: deploy in your cloud, our cloud, or hybrid for any capacity—with the ability to scale, distribute, and failover at will.
For growing or larger service providers, the reality is simple: you must host it yourself.
“3CX perpetual licenses became EOL from version 20”
Source: Reddit
Source: Reddit
| Feature | SMB FREE | 3CX PRO | 3CX ENT/AI | NetSapiens Availability | Notes on NetSapiens |
|---|---|---|---|---|---|
|
Feature
True Active-Active Clustering
|
SMB FREE
No
|
3CX PRO
No
|
3CX ENT/AI
Yes
|
NetSapiens Availability
Native
|
Notes on NetSapiens
n-Share replication across all nodes in active-active cluster
|
|
Feature
Configuration REST API
|
SMB FREE
No
|
3CX PRO
No
|
3CX ENT/AI
Yes (8SC+)
|
NetSapiens Availability
Native
|
Notes on NetSapiens
Programmatic system management; part of 240+ APIs, included in license.
|
|
Feature
Call Control API
|
SMB FREE
No
|
3CX PRO
No
|
3CX ENT/AI
Yes (8SC+)
|
NetSapiens Availability
Native
|
Notes on NetSapiens
Real-time call manipulation; part of comprehensive API suite.
|
|
Feature
Native Multi-Tenancy
|
SMB FREE
No
|
3CX PRO
No
|
3CX ENT/AI
Yes (16SC+)
|
NetSapiens Availability
Native
|
Notes on NetSapiens
Hierarchical model with levels (Service Provider, Reseller, Domain / Tenant, User Scope)
|
|
Feature
Inbuilt Failover
|
SMB FREE
No
|
3CX PRO
No
|
3CX ENT/AI
Yes
|
NetSapiens Availability
Native
|
Notes on NetSapiens
Geo-redundancy via n-Share
|
|
Feature
New Reports & Filters
|
SMB FREE
No
|
3CX PRO
No
|
3CX ENT/AI
Yes
|
NetSapiens Availability
Native
|
Notes on NetSapiens
Analytics and filtering included in reporting tools.
|
|
Feature
Improved System Management for Admins
|
SMB FREE
No
|
3CX PRO
No
|
3CX ENT/AI
Yes
|
NetSapiens Availability
Native
|
Notes on NetSapiens
Granular admin controls via portals and APIs.
|
|
Feature
Department Phonebook
|
SMB FREE
No
|
3CX PRO
No
|
3CX ENT/AI
Yes
|
NetSapiens Availability
Native
|
Notes on NetSapiens
Segregated contacts supported through hierarchy and directories.
|
|
Feature
Grafana Integration
|
SMB FREE
No
|
3CX PRO
No
|
3CX ENT/AI
Yes
|
NetSapiens Availability
Yes
|
Notes on NetSapiens
Seamless data flow for dashboards; requires additional SKU.
|
|
Feature
MS Teams Direct Routing Integration
|
SMB FREE
No
|
3CX PRO
No
|
3CX ENT/AI
Yes
|
NetSapiens Availability
Yes
|
Notes on NetSapiens
Bridge with Teams via partners (e.g., TeamMate); requires additional SKU for hybrid setups.
|
| Feature | SMB FREE | 3CX PRO | 3CX ENT/AI | NetSapiens Availability | Notes on NetSapiens |
|---|---|---|---|---|---|
|
Feature
Voicemail Transcription
|
SMB FREE
No
|
3CX PRO
Yes
|
3CX ENT/AI
Yes
|
NetSapiens Availability
Yes
|
Notes on NetSapiens
Ai-powered voicemail transpription in multiple formats
|
|
Feature
Transciption of Conversations
|
SMB FREE
No
|
3CX PRO
No
|
3CX ENT/AI
Yes
|
NetSapiens Availability
Yes
|
Notes on NetSapiens
Real-time transcipts during calls
|
|
Feature
Call Summary
|
SMB FREE
No
|
3CX PRO
No
|
3CX ENT/AI
Yes
|
NetSapiens Availability
Yes
|
Notes on NetSapiens
Call topic summaries in real-time
|
|
Feature
Call Sentiment
|
SMB FREE
No
|
3CX PRO
No
|
3CX ENT/AI
Yes
|
NetSapiens Availability
Yes
|
Notes on NetSapiens
Sentiment analysis integrated into transcripts
|
|
Feature
3CX Transcription Cloud packages
|
SMB FREE
No
|
3CX PRO
No
|
3CX ENT/AI
Yes
|
NetSapiens Availability
Yes
|
Notes on NetSapiens
Real-time transcripts during calls
|
|
Feature
Onboard Transcription Server (16SC+, requires GPUs)
|
SMB FREE
No
|
3CX PRO
No
|
3CX ENT/AI
Yes
|
NetSapiens Availability
Yes
|
Notes on NetSapiens
Real-time transcripts during calls
|
|
Feature
AI Agents
|
SMB FREE
No
|
3CX PRO
No
|
3CX ENT/AI
Yes
|
NetSapiens Availability
Yes
|
Notes on NetSapiens
NetSapiens MCP
|
|
Feature
AI Receptionist
|
SMB FREE
No
|
3CX PRO
No
|
3CX ENT/AI
Yes
|
NetSapiens Availability
Yes
|
Notes on NetSapiens
NetSapiens MCP
|
| Feature | SMB FREE | 3CX PRO | 3CX ENT/AI | NetSapiens Availability | Notes on NetSapiens |
|---|---|---|---|---|---|
|
Feature
Onboard Video Conferencing MCU (32SC+)
|
SMB FREE
No
|
3CX PRO
Yes
|
3CX ENT/AI
Yes
|
NetSapiens Availability
Native
|
Notes on NetSapiens
Cloud-native media handling for low latency
|
|
Feature
Maximum no. of participants
|
SMB FREE
25
|
3CX PRO
100
|
3CX ENT/AI
250
|
NetSapiens Availability
Native
|
Notes on NetSapiens
Up to 400 paricipants; scalable for webinars
|
| Feature | SMB FREE | 3CX PRO | 3CX ENT/AI | NetSapiens Availability | Notes on NetSapiens |
|---|---|---|---|---|---|
|
Feature
Skill-based Routing
|
SMB FREE
No
|
3CX PRO
Yes
|
3CX ENT/AI
Yes
|
NetSapiens Availability
Native
|
Notes on NetSapiens
Customized agent and queue routing
|
HS Form: Netsapiens | Contact Us
