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NetSapiens CX

Put Your Brand at the Center of Every Customer Conversation
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Trusted CX Partner for 3,500+ Global Brands

Drive Real Business Outcomes for Clients — With the Help of Agentic AI

Deliver Personalized CX at Scale with AI

Voice AI Agents

Scale Personalized Customer Conversations with Voice AI That Delivers a Human Touch

Agent Assist

Guide agents with AI-driven nudges and real-time insights for faster, smarter support.

Voice of Customer

Track sentiment in real time and prevent issues before they escalate.

Quality Audits

Analyze every call instantly with bias-free quality automation

Agent Performance

Elevate Agent Effectiveness with Targeted, Insight-driven Coaching That Scales

Knowledge AI

Knowledge that evolves—so resolutions never slow down.

Call Summarization AI

Sentiment tracked live, highlighting and summarizing crucial interaction points.

Discover How AI Personalizes Every Interaction

Turn Every Interaction Into a Connected Experience.

Modern IVR

Reduce cost per customer with self-service and multi-level IVR options.

Smart Routing & ACD

Accelerate responses with sophisticated routing & automatic call distribution.

Automated Recordings

Auto record calls and view recordings against customer tickets for easy tracking.

Sophisticated Monitoring

Boost performance with live monitoring, sentiment analysis, Whisper & Barge-in tools.

Mobile App

Enable work from anywhere while tracking every call.

Seamless CTI

Easy access to customer information for better conversations and customer interactions.

Multiple Auto Dialers

Speed up every campaign with a choice of predictive & progressive dialers

Real-Time Reports

Monitor performance across multiple campaigns with ease.

Automated Recordings

Auto record calls and view recordings against customer tickets for easy tracking.

Data Security

Ensure customer privacy by masking customer phone numbers

Click to Call

Sales reps click to call prospects from their CRM

Call Recordings

Call recordings are automatically recorded and logged.

Social Media & Messaging

Quickly respond to customers on Twitter, Facebook, & Instagram.

WhatsApp & SMS

Offer support and proactive messaging on a channel customers love.

Conversational AI

Intelligent bots ensure fast responses 24/7.

ACD

Intelligently route and distribute chats and calls amongst your agents.

Unified Window

One window for agents to answer chats, calls, & messages.

Seamless CTI

Agents see customer data on every conversation.

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Sync CRM Data for Smarter, More Personalized CX

Got a Homegrown
CRM?

Built on open APIs, NetSapiens CX connects seamlessly with your homegrown CRM and other business tools.

Start Syncing CRM Data Today

Power Your Clients’ CX Stack with APIs
That Tie It All Together

Give your clients the power to personalize every customer interaction. With flexible APIs, they can unify data across channels — so context follows the customer and agents deliver tailored experiences in real time. It’s smart CX orchestration that drives satisfaction, loyalty, and growth.

Discover How APIs Connect Every Customer Interaction

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Ready to Get Started?

Schedule a call today or fill out the form below. We look forward to hearing from you.

General Information

858.764.5200
info@netsapiens.com

Americas Sales

858.764.5203

sales@netsapiens.com

EMEA & ROW Sales

+44 (0) 330 175 6688
contactemea@netsapiens.com

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NetSapiens Ranked Fastest Growing UCaaS Platform in North America by Frost & Sullivan