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How Avaya Stacks up Against America's Fastest Growing UCaaS Platform

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Why Avaya Users Are Looking for the Exit

1. Is Avaya Expecting You to Accept a 40% Price Hike Without Any Added Value?

Getting charged more while innovation and support stand still, leaving you to question the value you’re really getting?

If you operate below 200 seats, Avaya’s AXP Public Cloud now forces either paying for unnecessary capacity or seeking alternatives.

Source: UC Today

Avaya is offering voluntary exit packages to staff, signaling instability and prioritization changes that could affect your platform’s future.

Source: Tech Radar

What Avaya Customers Have to Say

“Each day begins with new problems. Our clients can't reach us and no one in the Avaya company seems to be able to solve our daily problems for good. I would stay away.”
Source: GetVoIP
“In my life I've never had the type of horrible experience that I'm having with Avaya. Completely disorganized. Zero support. Bogus charges.”
Source: GetVoIP
“Terrible experience. Do not get this service. I’ve had nothing but problems the past year. I've spent weeks trying to diagnose why our business phones work half the time.”
Source: GetVoIP
“I find using any of the Avaya support interfaces as miserable as it gets.”
Source: Reddit
“It is very expensive, outdated and its own technicians do not know about its platform in the same way as Networking technicians.”
Source: TrustPilot

Growing Obstacles for Avaya Users

Avaya customers—especially those with smaller or mid-sized contact centers—are facing a growing list of challenges that make staying put harder to justify.

1. Discontinued Features You Rely On

Critical capabilities like SIP trunking, CPaaS/Avaya Comms APIs, and certain voice-recording options are being phased out. This leaves many users scrambling to replace essential functionality or invest in new licensing. Source: Avaya Support

2. Unclear Migration Path Forward

Avaya says it will offer alternative cloud and on-prem solutions—but the roadmap is vague. Without clarity, you’re left guessing whether your current setup will be supported next year… or next month. Source: CX Today 

3. Locked Into Rigid Licensing

Complex bundles and inflexible seat-based pricing force many teams to overpay—and limit your ability to scale naturally as your business ebbs and flows.

4. Heightened Operational Risk

Competitors are actively targeting Avaya’s displaced customers, and teams are becoming increasingly frustrated with the uncertainty.
Staying on a platform with a shifting strategy and shrinking support footprint only increases your operational vulnerability. Source: Tech Radar

Why NetSapiens Is the #1 Destination for Migrations Off Avaya

Switching to NetSapiens gives you control, flexibility, and confidence — without compromise. Here’s what makes providers choose us as their long-term platform partner:

01
Sessions Not Seats
02
Deploy in Your Cloud, Our Cloud, or Hybrid
03
Purchase or Subscribe
04
Off-the-Shelf Deep Vertical Integrations + Extensive APIs

Pay only for actual usage — not arbitrary license counts.

With NetSapiens, you’re no longer stuck paying for inactive seats, inflated minimums, or large blocks of licenses “just in case.” Instead, our session-based pricing gives you a fluid, consumption-aligned model that mirrors how your customers actually communicate.

  • No upfront commitments
  • No stranded licenses
  • Better margins through true-to-usage economics
  • Ideal for providers serving seasonal, distributed, or fluctuating teams

This model gives you the freedom to scale up or down without penalty — a major shift from Avaya’s rigid license structure.

Your platform, your choice — with full flexibility.

Whether you want to run your platform in your own data centers, leverage our highly available Crexendo Cloud, or blend the two for resilience, NetSapiens puts you in control.

This deployment flexibility lets you:

  • Match your architecture to your business needs
  • Optimize for cost, performance, or compliance
  • Maintain continuity during your migration
  • Build a multi-cloud strategy without vendor lock-in

Avaya’s hosted and subscription models limit your options. NetSapiens ensures you always have them.

Freedom to choose the financial model that works for you.

Some providers want to own their platform outright. Others prefer subscription-based OpEx budgeting. Many want the ability to shift over time.

NetSapiens supports all three:

  • Ownership for total control and long-term cost efficiency
  • Subscription for predictable spend and faster onboarding
  • Hybrid models for ultimate flexibility

No forced transitions. No one-size-fits-all contracts. You define the model that matches your strategy — not the other way around.

Integrate fast. Customize endlessly. Modernize without disruption.

Whether you serve healthcare, education, government, contact centers, or enterprise clients, NetSapiens delivers deeper, ready-to-go integrations that Avaya simply can’t match anymore.

Plus, our open API framework gives providers near-limitless freedom to:

  • Connect to existing business systems
  • Build custom workflows, automations, and portals
  • Support specialized vertical applications
  • Deliver differentiated services your competitors can’t

You’re not boxed into proprietary limitations. Instead, you gain a platform that adapts to you — and to the customers you serve.

How Avaya Stacks Up Against NetSapiens

Feature | Policy Avaya NetSapiens
Feature | Policy Seat Requirements
Avaya 200-seat minimum for cloud
NetSapiens No seat minimums — scale freely
Feature | Policy Support for Small & Mid-Size Orgs
Avaya Deprioritized
NetSapiens Fully supported at every size
Feature | Policy SIP Trunking
Avaya Being discontinued
NetSapiens Fully supported
Feature | Policy CPaaS / Comms APIs
Avaya Being discontinued
NetSapiens Fully supported + modern API suite
Feature | Policy Voice Recording
Avaya Some options removed
NetSapiens Complete recording suite
Feature | Policy Pricing Model
Avaya Seat-based, rigid
NetSapiens Sessions Not Seats flexibility
Feature | Policy Migration Roadmap
Avaya Unclear
NetSapiens Clear, guided, white-glove
Feature | Policy Vendor Focus
Avaya Enterprise-focused
NetSapiens Provider and user-focused

Sources:  UC Today, Avaya Support, VoIP Review, Avaya Support, CX Today

The Fastest Growing UCaaS Platform in North America

While Avaya restructures and shifts focus, NetSapiens continues to expand—powering 200+ service providers and 8+ million users globally with:
  • Stable product roadmap
  • Consistent enhancements
  • No disruptive policy changes
  • No feature shutdowns or minimum commitments

Ready to Get Started?

Schedule a call today or fill out the form below. We look forward to hearing from you.

General Information

858.764.5200
info@netsapiens.com

Sales

858.764.5203

sales@netsapiens.com

EMEA Sales

+44 (0) 330 175 6688
contactemea@netsapiens.com

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NetSapiens Ranked Fastest Growing UCaaS Platform in North America by Frost & Sullivan