Connected Britain 2023 TY Page

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Atlantech Seamless Transition from Cisco Broadsoft to Crexendo®

Atlantech is an Internet Service Provider (ISP) and Colocation Facility Provider that was faced with an end-of-life situation with their Cisco soft witch solution and decided to make the move to a new class 5 switching solution and desired enhancements over certain features of their current platform.

Solving FCR: Where Do You Address the Problem?

In today’s fiercely competitive business landscape, the product or service you offer is no longer enough to stand out. The true differentiator lies in delivering outstanding customer experience (CX) through world-class customer service.

First Contact Resolution: The Customer Service KPI Businesses Must Focus On 

When McKinsey & Company speaks about customer experience, businesses pay attention. They recently discussed how contact centers must prioritize achieving performance excellence by focusing on CX, cost optimization, and revenue maximization. CX encompasses all customer interactions with a business throughout their relationship, covering every touchpoint from initial product/service awareness to post-purchase support. Today’s competitive landscape […]

MSP M&A: Is the Market Still Scorching?

In recent years, businesses have faced the challenge of navigating the economic difficulties caused by the pandemic. Despite these obstacles, the global economy has demonstrated remarkable resilience, with many companies not only surviving but thriving in the new digital landscape.  The key to success for many of these companies has been the adoption of modern […]